Welcome to Aalya Flowers. By browsing our website or placing an order, you agree to the following terms.

## Orders We reserve the right to decline or cancel an order if: * Payment cannot be authorised. * A product is unavailable. * There is an error in pricing or product information. * The delivery details are incorrect or outside our service area. * We are unable to fulfil the requested order. If there is an issue with your order, our team will contact you using the details provided.

## Cancellations If you change your mind, please contact us as soon as possible. Cancellation requests made within 1 hour of placing the order may be accepted, provided preparation has not already started.

## Flowers & Substitutions As flowers are natural and seasonal products, colours, sizes and varieties may vary slightly. When necessary, we may use a suitable alternative of similar quality and value while maintaining the overall style of your arrangement. ## Delivery We aim to deliver all orders within the selected or confirmed delivery schedule. However, occasional delays may occur due to traffic, weather, incorrect delivery information or other circumstances beyond our control.

## Account Security If you create an account with Aalya Flowers, you are responsible for keeping your login details and password secure. Please contact us if you notice any unauthorised activity. 

## Contact Us If you have any questions about your order, delivery, payment or our website, please contact the Aalya Flowers Customer Care Team. 

We recommend keeping a copy of these Terms & Conditions for your reference.

Aalya Flowers